Frequently asked questions

About the order

Q What should I do if I haven't received the package?
A If you have the parcel's logistics number, you can check it on our order inquiry page. If not, please contact our customer service staff and we will contact you as soon as possible.

Q How should I pay for my order?
A Our website supports multiple payment methods, such as PayMe, bank transfer and FPS. Of course, we also support VISA, Mastercard, AE, Apple Pay, Google Pay, PayPal.

Q Is your website secure?
A You can rest assured that shopping with us is safe. We use the latest security systems and encryption software to ensure that your personal details (such as name, address and bank details) are safe.

Q Can I modify the order content?
A Once you place an order and complete payment, no details can be modified. The order will be received directly by our warehouse team and will start processing your order.


About delivery

Q What shipping methods can I choose?
A We provide SF Express, Kerry Express or agent delivery. If the order reaches the specified number of diapers or agent product amount, you can enjoy local free shipping, otherwise you need to pay the shipping fee of $60-$150 or SF to pay.

Q What other areas can you arrange delivery to?
A We will only deliver to urban areas of Hong Kong for the time being. For remote areas, an additional fee of $50 or more will be required.

Q How long does it usually take to ship?
A Usually, you will receive the product within 1-5 working days after placing the order and confirming the payment.

Q Do you have a return service?
A Sorry, due to hygiene considerations, we do not provide return or exchange services. Thank you for your understanding!

Q What should I do if I receive a wrong or damaged product?
A: We are deeply sorry. Please keep the complete shipping box and contact us as soon as possible, providing your order number and pictures of the product. We will contact you within 3 working days to resolve your issue.